Frequently Asked Questions
Product & Support
Can I make use of your tool without having a dedicated security team?
Sure you can, but some basic security knowledge will definitely help you to fix the issues based on our recommendations and remediation suggestions.
How do I know that I need your tool?
Are you an IoT pentester, security researcher, embedded developer, or device manufacturer? Then our product was created for your specific needs. We built a tool that automates repetitive testing procedures and helps you or your security team to detect vulnerabilities fast. For manufacturers, our tool helps to track their security posture and comply with different certification schemes. AI-driven explanations also help with remediation.
I am missing a feature, do you accept feature requests?
We are always open to your suggestions, after all, we are here to make the best product that suits your needs. Use our contact request form to share your ideas with us.
What are the benefits compared to the competition?
Increased accuracy is the name of the game. Our deeper scans detect more vulnerabilities using static and semi-dynamic analysis techniques. We are also firm believers of education and transparency, offering AI-driven explanations and collaborative functions like shareable live reports, all packaged into a neat UI.
What kind of support do you offer?
We offer three distinct support tiers: basic, premium, and custom support. The basic tier provides email and ticket-based support. The premium tier has a 48-hour reply window for emails and adds the option for video conference calls. With custom support, we do what best works for you and add the option of a dedicated Slack or Teams channel on top.
What third-party tool integrations are available with your product?
Jira, GitHub, and Jenkins integrations are underway with an estimated launch date of Q2 2024. Further third-party integrations are on our roadmap as well.
How does the Free Plan work?
It is as simple as it gets. :) Create an account using Google single sign-on and start scanning within seconds, no credit card details are needed. We offer the full functionality of the firmware and binary analysis for a limited number of scans.
I ran out of scans, how do I get some more?
If you run out of scans we would ask you to upgrade to a bigger plan. Get in touch with us to ask for an upgrade.
I would like to cancel my plan, what should I do?
Oh, we are sorry to see you go. Of course, you can cancel your monthly plan at any time. If you cancel, you still will be able to use our tool until the end of your current payment period. Please contact us about cancellation!
Is the Free account mine to keep forever?
Yes, and we are glad to see that you enjoy our product and want to stay. While we are here, the Free account is yours to use.
What counts as a concurrent job?
How many scans are running parallel to each other at the same time.
What features are not available in the Free Plan?
Team management, continuous monitoring, PDF reports, dedicated support, API, and CI/CD integration are only available in our paid plans - plus, you would have more scans available in paid plans. Check out our pricing page for more details.
What is the difference between the scans and the zero-day discovery?
Scans are performed on firmware while zero-day detections are related to our advanced semi-dynamic binary analysis. We offer both options within our product.
Are there any setup or support fees?
No. You only pay the monthly cost, and no additional fees are charged.
Do I need to enter my credit card info at signup?
For the Free Plan, no credit card information is needed. For the Teams and Enterprise plans, you will need to contact us.
Is there a discount for an annual subscription?
Yes, a 20% discount is available if you choose to pay annually. That is 2,4 months' worth of savings, we did the math for you! :)
The product doesn’t really meet my expectations, what should I do?
We are sorry to hear that, but we are just as keen to find out which functions you didn’t like so we can improve them in the future. Of course, you also can cancel your subscription at any time, features will be still available until the end of the payment period.
What if I am not satisfied with the product?
We will be very sad and keen to learn more about your experience. But of course, you can cancel your subscription, and in the next month, we will not be charging you again. Your account stays active and online for the prepaid period.
What payment options are available?
At this time we accept only bank transfers, but card payments are in the works and will be launched around Q2 2024.